Power Scooter Motorcycle Ltd

Returns & Collection Policy

Last updated: February 2026

Click & Collect Service

Our online shop offers convenient click & collect for all parts and accessories. Here's how it works:

1

Order Online

Browse our shop and add items to your cart. Complete payment securely online.

2

We'll Notify You

You'll receive an email when your order is ready for collection (usually within 24 hours).

3

Collect at Workshop

Visit us during opening hours with your order confirmation.

Collection Details

Collection Address

Unit 3, Hallgrove Farm, London Rd, Bagshot GU19 5HP

Collection Hours

Monday-Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Closed

Collection Period

Items must be collected within 14 days of the ready-for-collection notification

Returns Policy

We want you to be completely satisfied with your purchase. If you're not happy with an item, you can return it under the following conditions:

Eligible Returns

  • • Unused items in original packaging within 14 days
  • • Faulty or damaged items within 30 days
  • • Incorrect items supplied (we'll exchange immediately)
  • • Proof of purchase required for all returns

Non-Returnable Items

  • • Opened oil, fluids, or chemicals
  • • Electrical items that have been fitted
  • • Worn or used parts
  • • Special order items (unless faulty)

Refund Process

  • Bring the item(s) to our workshop with proof of purchase
  • We'll inspect the item(s) to confirm eligibility
  • Refunds processed within 5-7 working days
  • Refunds issued to original payment method

Faulty Items

If you receive a faulty item or if an item develops a fault within the warranty period:

  • Contact us immediately on 07752 322199
  • We'll arrange a replacement or full refund
  • Manufacturing defects covered under manufacturer warranty

Need Help?

If you have questions about returns or collections, we're here to help:

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